Refund and Returns Policy

Refund and Returns Policy – Trust Engine Shop

At Trust Engine Shop, we are committed to ensuring your satisfaction with every purchase. Please review our Refund and Returns Policy to understand your rights and responsibilities.

1. Eligibility for Returns:

Products must be returned within 30 days of the original purchase date if you are based in UK.
Products must be returned within 90 days of the original purchase date for international customers
Items must be in their original condition, unused, and in their original packaging.
A valid proof of purchase (receipt or invoice) is required for all returns.

2. Non-Returnable Items:

Custom or special order items.
Electrical components, once installed.
Products that have been modified, damaged, or show signs of wear and tear.

3. Return Process:

Contact our customer service team to initiate a return. Please provide your order number and reason for return.
Once approved, you will receive instructions on how to return the product. Customers are responsible for return shipping costs unless the return is due to a fault on our part.

4. Inspection and Approval:

Once the returned item is received, our team will inspect it to ensure it meets the return eligibility criteria.
You will be notified of the approval or rejection of your return within 5-7 business days of receiving the item.

5. Refund Process:

Approved returns will be refunded via the original payment method (Bitcoin or Bank Transfer).
Refunds may take up to 10 business days to process, depending on your financial institution.
Please note that any original shipping charges are non-refundable.

6. Exchanges:

If you need to exchange an item for a different product, please follow the return process outlined above. Once your return is approved, you can place a new order for the desired item.

7. Faulty or Damaged Items:

If you receive a faulty or damaged product, please contact us immediately. We will arrange for the return of the defective item and provide a replacement or full refund, including return shipping costs.

8. Restocking Fee:

A 15% restocking fee may apply to returns that are not due to defects or errors on our part.

9. Final Sale Items:

Items marked as “Final Sale” are not eligible for return, refund, or exchange.

10. Cancellations:

Orders can be canceled before they are shipped. If the order has already been shipped, please follow the return process once you receive the item.

For any questions or further assistance regarding our Refund and Returns Policy, please contact our customer service team. We are here to help ensure your experience with Trust Engine Shop is a positive one.